Please include the following information with your support request:
Once we have the above information, we should be able to analyse the problem and provide you with a solution.
My Device won't respond to any commands & the green LED is flashing rapidly
The Device is not connected to the GSM & GPS networks. Check the SIM. Make sure the battery is fully charged Check that the LED is flashing rapidly and leave the Device where it has a clear view of the sky until it initialises. Note: New Devices can take several hours to
complete their first GPS satellite synchronisation.
Is my Device a clone?
'Update Position' Doesn't work properly.
The device may have been manually set into Monitor mode. Switch it back to Tracker mode with a "tracker123456" command. If you are
sure that the TKMon configuration is correct & the device is in Tracker mode, then this problem is usually caused by the Device not hanging
up before voicemail starts. It is very important that voicemail is completely disabled. Each phone carrier has a different way of doing this so check with them on how to do this for your SIM.
I have a Google Play SMS manager application & TKMon is not receiving any messages.
TKMon attempts to capture and process incoming SMS messages for any configured Devices before any other SMS Applications. Once it has processed the message, it then passes it on to any other SMS Application that wants it. Occasionally a Market SMS Application may get the message first and not allow it to be passed on to anyone else. Usually there is a configuration option in the Market SMS Application to enable this to happen - Make sure this is set and TKMon should then work.