Your feedback is very important to us.
We want you to be happy with your purchase. TKMon has lots of features and it may take a little time to get to know them. If you feel that TKMon
isn't the application for you then please contact us and if we can't make you happy we can at least cancel your license and refund you.
How you chose to review our application is, of course, entirely up to you. We would however appreciate it if you would consider the following points:
Positive feedback on Google Play helps lift our application ranking which in turn makes it more likely that people will buy the application. This allows us to put more resources into continuing to develop the application and add all those nice new features that you kindly ask us to.
Once an application reaches an aggregate score of more than 4 then any ranking other than 5 stars actually reduces the applications overall ranking. Whilst a four star rating may seem like a positive review, it actually reduces our Google play ranking and makes it harder to sell our app.
Please consider adding a comment to your review - this helps us understand what we are doing well and/or badly.
If you are considering a negative or neutral review, please contact us first and let us have a chance to resolve your concerns. Almost all our negative comments relate to user misunderstandings that could be completely resolved if the reviewer actually asked us. Sadly these reviewers rarely contact us even to allow us to refund them.
Please don't ask for a refund in the review section - We cannot tie orders up to feedback comments and cannot refund you through that route. If you are unhappy with the app or it is not working correctly then please talk to us (firstname.lastname@example.org) and we will work with you to fix the problem or refund you if we can't.
TKMon supports dozens of deferent trackers from multiple manufacturers. Given that each of these trackers has different commands and responses, it is inevitable that set up can sometimes be not as simple as we would like and that there will be some problems. If you are having a problem with setup or something isn't working as you would expect then please contact us and we will do our best to help.
Please don't leave a negative review as an 'incentive' for us to add a new feature that you want. We are already highly motivated and will add new features as soon as we can. A negative review just reduces our sales and limits our ability to add your feature.
If you like our application and/or service and wish to leave us a positive review then please consider making it 5 stars - this is unfortunately the only rating that won't actually reduce our current ranking.
As ever, thank you for purchasing TKMon and for taking the time to provide feedback to us.